Ordering Products Without Using the Online Store
PRODUCTS IN STOCK

Products that are in stock can be:

• picked up at our location,
• sent by post (lighter products),
• delivered (lighter and heavier products).

In the case of personal pickup of a product that is in stock, payment must be made in cash upon pickup or in advance via a pro forma invoice.

If you wish to order a product via Pošta Slovenije (lighter products) or request delivery (lighter or heavier products), the product is to be paid for via a pro forma invoice, including postage or delivery costs.

Delivery and Acceptance of Goods
By making a purchase, the customer agrees that the company IKI-PRO, Luka Klančišar s.p., may carry out the delivery either by itself or through an external delivery service on any day, regardless of the customer's presence at the delivery address. If the customer is not present at the specified address (billing address or another address provided by the customer at the time of ordering), IKI-PRO d.o.o. reserves the right to leave the goods at the customer's address, which shall be considered as successfully delivered. The company does not assume responsibility for potential theft, damage due to weather conditions, or other circumstances that may occur after the goods have been placed at the delivery address, as these are not subject to complaints.

If the customer does not ensure unloading despite the agreement (DAP offer or written agreement via email), we reserve the right to charge for redelivery in full.

CUSTOM-MADE PRODUCTS

For products made to order, and for products that include delivery and assembly, payment is made via a pro forma invoice.

Products made to order cannot be returned.

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Ordering Products Using the Online Store
The terms of business are established in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of GZS and international codes for e-business.

The terms of business define the conditions for purchasing via the website www.iki-pro.si (hereinafter: the website) and are managed by the company IKI-PRO, Luka Klančišar s.p., provider of e-business services (hereinafter: the provider).

Before purchasing via the website, please read:

• the terms of business,
• assistance with purchasing,
• delivery,
• our privacy policy, which relates to the protection of your privacy.

By using the website, the user accepts and agrees to all provisions of these terms of business, which also include all links as their integral parts, and confirms that they have been informed of the privacy policy.

The essential characteristics of the goods, prices, including all taxes and other charges, as well as information on the method of payment and delivery are valid at the time of final confirmation of the order. Information about the delivery time is valid at the time of final confirmation. In the event of a possible change in the delivery time, sales advisors from the customer service call center will appropriately and timely notify you.

The price of the product, VAT value, and postage costs are shown in the shopping cart before you complete the order. You will also be notified of all details about your online order at the email address you provided in the shopping cart when entering your information, immediately after you have placed the order. If you do not receive it, there is a possibility that you provided an incorrect email address. In this case, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Final Confirmation of the Order
An order is definitively confirmed when the user receives an email with the details of their order and a notification that the order has been accepted and confirmed to the email address provided upon ordering.

If the user wishes to change anything or completely cancel the order after placing it, they can do so via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Availability of Information (Summary of Legislation)
The provider undertakes to always provide the customer with the following information:

• identity of the company (name and registered office, registration number),
• contact information that allows the user quick and effective communication (email, address),
• essential characteristics of the goods or services (including after-sales services and guarantees),
• availability of products (each product or service offered on the website should be available within a reasonable time),
• terms of delivery of the product or execution of the service (method, place, and delivery time),
• all prices must be clearly and unambiguously defined and it must be visibly indicated whether they already include taxes and delivery costs,
• method of payment and delivery,
• time validity of the offer,
• deadline within which it is still possible to withdraw from the contract and conditions for withdrawal; in addition, also whether and how much the return of the goods costs the customer,
• explanation of the complaint process, including all contact details for the contact person or customer service.

Identity of the Company and Contact Information
Provider and address: IKI-PRO, Luka Klančišar s.p., Sveta Planina 14, 1420 Trbovlje, Slovenia
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. (users should send an email for any complaints, comments, questions, or statements)
Company registration number: 6798110000
VAT identification number: SI25185888
Registered in:

Purchase Procedure
Choosing a Product
On the website www.iki-pro.si, select the product, choose any additional options, and click "Add to Cart". The system will notify you that the product has been successfully added to the cart. If you wish to continue shopping, click the left link "Back to Catalog" to return to the online store.

If you wish to complete the purchase, click the right link "Checkout" and the system will take you to the shopping cart.

Removal of a Product from the Shopping Cart

On the website www.iki-pro.si, there is a shopping cart icon in the upper right corner, where users can view the products they have added while browsing the online store (by clicking on the icon).

If a user wants to remove a specific product from the shopping cart, they must click on the cart icon and the remove cross. If a user wants to add a specific product to the cart, they can continue selecting products.

III. Shopping Cart

If you have everything you need in the cart, click on the Checkout icon.

1. Account Information

You must provide the required contact information marked with an asterisk (first name, last name, email address, address, city, postal code, country, and phone number), which we need to confirm and complete your order and deliver the product. You must enter at least one valid phone number.

If it’s a company, please enter the company details.

The form allows you to create an account so that your information is stored for your next order.

If the delivery information is the same as the orderer’s information, you can check the option "My billing and delivery information are the same."

The cart also allows for shipping to a different address.

2. Delivery Method

Choose the appropriate delivery or pickup option.

3. Payment Method

Select the appropriate payment option.

Order Completion

The user sees a summary of the total amount due and any additional information. The user confirms the order by clicking the "Confirm Order with Payment Obligation" button. If the order is successfully completed, a message will appear on the website stating that your order has been accepted along with a summary.

Final Confirmation of the Order

After placing the order, the user will receive an email with the details of their order at the email address provided during the order.

Withdrawal from the Order Before Delivery

If the user wants to change anything or completely cancel the order after placing it, they can do so via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Prices

All prices listed on the website are inclusive and exclusive of tax.

Prices are valid at the time of placing the order and do not have a predetermined validity.

The sales contract between the provider and the buyer is concluded at the moment the provider confirms the order. From that moment, all prices and other conditions are fixed and apply to both the provider and the buyer.

Payment can be made in cash upon delivery or via the provided pro forma invoice to the seller's bank account.

The provider will issue a receipt to the buyer on a durable medium, detailing the costs.

Multimedia Content

The online store www.iki-pro.si provides key information about products and also includes photographs for better visualization (images are symbolic). Although we strive to provide accurate photographs of the items for sale, all photographs should be considered symbolic. Images do not guarantee product properties. Color shades and appearance may vary slightly from the actual state of the products.

Cash on Delivery

Goods purchased through the website www.iki-pro.si are paid for upon delivery to the postal worker or courier.

The delivery of the goods is handled by Pošta Slovenije, usually the next working day, but no later than 3 days from dispatch.

The contractual partner for the delivery of shipments is Pošta Slovenije; however, the provider reserves the right to choose another delivery service if it fulfills the order more efficiently.

Failure to Collect the Goods

The customer is obliged to collect the ordered goods no later than within 7 (seven) days from the date on which they were notified that the goods are ready for collection.

If the customer fails to collect the goods within the specified period, the seller reserves the right to charge storage fees in the amount of EUR 10.00 per day, increased by the applicable value added tax (VAT), for each day of delay, until the day the goods are actually collected.

The seller shall notify the customer in advance of the commencement of the charging of storage fees (e.g. by an additional reminder), whereby such fees shall begin to accrue after the expiry of an additional period specified in the notice.

The seller also reserves the right, after the expiry of 30 (thirty) days from the date of notification that the goods are ready for collection, to sell or otherwise dispose of the goods, whereby the customer forfeits the right to any amounts already paid, unless otherwise agreed.

Right of Withdrawal from the Contract

In contracts concluded at a distance, the consumer has the right to notify the company within 14 days of receiving the goods that they wish to withdraw from the contract, without needing to provide a reason for their decision in accordance with Article 43 of the Consumer Protection Act. The only cost incurred by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods.

WITHDRAWAL FROM THE CONTRACT

The option to withdraw from the contract is provided in accordance with the Consumer Protection Act. The buyer bears all costs of shipping and/or returning goods in the case of a return. In the case of withdrawal from the contract, the company will refund all received payments immediately, or at the latest within 14 days after receiving the notice of withdrawal from the contract. The company will refund the received payments to the consumer using the same payment method used by the consumer, unless the consumer explicitly requested the use of another payment method and does not incur any costs as a result.

In sales contracts, the company may withhold the refund of received payments until the returned goods are received or until the consumer provides proof that the goods have been sent back, unless the company offers to collect the returned goods itself. If you have received incorrect or damaged goods, you can return them within the legal period of 14 days after receipt, provided that the goods are unused, packed in their original packaging, and/or undamaged. The purchase price will be refunded to the customer in the previously agreed manner, no later than 14 working days from the return of the goods.

Please notify us in writing of your intended return at the contact email This email address is being protected from spambots. You need JavaScript enabled to view it.. The consumer must return the goods within 14 days from the communicated intention to withdraw from the contract. The company must process the refund as soon as possible, but no later than 14 (fourteen) days after receiving the notification of withdrawal from the contract.

The received goods must be returned by the buyer in undamaged condition and in unchanged quantity, unless the goods are destroyed, damaged, lost, or their quantity has decreased without the consumer being at fault.

For easier understanding of the rights regarding product returns, we cite an explanation from the Market Inspectorate (source: Information - Bulletin of the Chamber of Commerce of Slovenia, January 20, 2012, number 3):

When it comes to the right to withdraw from a contract concluded at a distance, it is important to understand that it is about withdrawing from the contract without there being anything wrong with the item itself, but this right is due to the very nature of the contract – the conclusion of the contract at a distance. The right to withdraw from the contract does not mean that the consumer is unaware of what they are purchasing (generally, the consumer knows what they order), but rather allows the consumer to reconsider their decision within the legally prescribed period and, if that decision was hasty, change their mind and withdraw from the contract.

It should also be noted that concluding a contract at a distance does not grant the consumer more rights than concluding a contract in the traditional way (i.e., by visiting a store). Thus, the consumer cannot and must not use the received goods unrestrictedly until the withdrawal from the contract, as this is not a trial purchase where testing the goods is a condition for keeping the contract valid. The consumer is allowed to inspect and test the received goods only to the extent necessary to ascertain the actual condition and as is customary in stores. Any "testing" that goes beyond this can be considered as use of the goods, which means that the consumer loses the right to withdraw from the contract.

The right to withdraw from the contract does not provide the consumer with any additional rights, but only the possibility to reconsider their purchase decision even after receiving the goods, and if that decision was hasty, to change their mind and withdraw from the contract, without granting them the right to use the goods.

The online store iki-pro.si reserves the right to refuse the return of damaged, used, or products that upon return do not contain all accompanying elements (box, receipt, original packaging, unused, etc.) at the sender's expense. Therefore, we ask you to handle the product economically and carefully so that we can smoothly exchange the product or refund your money. The purchase price for returned items will be refunded to your transaction account, the number of which should be attached to the product and the complaint record you are returning, or sent via email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Product Warranty The warranty for products applies to items purchased based on the attached invoice, with the date of sale being the date on the invoice. The warranty is invoked with the invoice or a copy thereof. The warranty for all products is at least 12 months. For products with a longer warranty period, this will be specially marked. The warranty does not apply to consumables!

All factory defects and deficiencies that occur within the warranty period will be repaired free of charge.

WISHING TO CLAIM A WARRANTY, WHAT TO DO?

If you wish to exercise your right to claim a warranty, please follow the steps below:

Step: Send your claim for warranty processing to the email address This email address is being protected from spambots. You need JavaScript enabled to view it.. By "claim," we refer to the right to withdraw from the purchase - return of goods and warranty.

The warranty claim process can be initiated from the moment we receive the written claim for warranty via email or traditional mail.

The company's policy does not allow for the initiation of a warranty claim process verbally over the phone.

Step: A company representative will send you a warranty claim form either by email or traditional mail (depending on how you submitted your warranty claim).

Step: Fill out the warranty claim form and clearly explain the reason for your claim.

Our claims department requires all information marked on the warranty claim form when reviewing each product. If any information is missing, we will contact you again in the same manner you contacted us at the beginning of the warranty claim process, which may prolong the claim process.

Step: The claimed product must be sent back to our company's address in pristine condition or sent back in the same manner it was received.

IMPORTANT: All packages sent to our address with payment on delivery or with the recipient paying for postage will be rejected and returned to the sender at their expense.

For any missing parts of the product or missing accessories, the deduction from the total purchase price will be assessed separately. If you wish to receive a refund during the warranty claim process, the returned product will again become the property of IKI-PRO, Luka Klančišar s.p. If the product is not returned to our address in the same condition as it was sent to the customer, any changes to the product will represent business damage to IKI-PRO, Luka Klančišar s.p.

Step: Once the product and all accompanying documentation arrive at the address of IKI-PRO, Luka Klančišar s.p., it will be reviewed by the claims department. Based on the content of the completed warranty claim form and the findings of the warranty review, a company representative will contact you and inform you of the next steps.

Each case will be resolved individually, depending on the type of warranty claim (withdrawal from purchase - return of goods, warranty). During the process, the claims department may offer you a repair of the product, a replacement of the product, or a refund.

Important:

All functioning products that have been claimed and sent to our address, and on which no defects were found during the warranty review, will be returned at the customer's expense with payment on delivery.

All products leave our distribution center in protective packaging and in perfect condition. Please ensure that the package is delivered in perfect condition. If you notice visible damage to the package upon receipt, you are not obliged to accept such a package and may refuse it. Please also inform us of the refusal of the package due to damage. You must understand that IKI-PRO, Luka Klančišar s.p. cannot be held liable for damages to the package after delivery.

WARRANTY EXPIRES:

In case of defects caused by improper use, negligence, or mechanical damage. If the product has been altered by an unauthorized person or if it is determined that someone has interfered with the product without our written permission. In case of modifications to the product. In case of unprofessional addition of structural components. When using other elements that do not originally belong to the product. In case of improper handling or damage due to negligence.

YOU RECEIVED DAMAGED GOODS, WHAT TO DO?

In the case of visible damage to the packaging or goods, the customer must report the claim to the provider or the delivery service upon receipt of the goods. The customer is not obliged to accept such goods and may refuse the shipment.

Material Defect of the Product When is a defect considered material?

When:

• The item does not have the properties necessary for its normal use or for trade.
• The item does not have the properties necessary for a specific use for which the customer is purchasing it, which was known to the seller or should have been known.
• The item does not have the properties and qualities that were explicitly or implicitly agreed upon or prescribed.
• The seller delivered an item that does not match the sample or model, unless the sample or model was shown solely for information.

How is the suitability of the item checked?

It is checked against another flawless item of the same type, and also against the manufacturer's statements or indications on the item itself.

When is a defect considered real?

When:

• the item lacks properties necessary for its normal use or for sale,
• the item lacks properties necessary for a specific use for which the buyer purchased it, and which was known to the seller or should have been known,
• the item lacks properties and qualities that were explicitly or implicitly agreed upon or prescribed,
• the seller delivered an item that does not match the sample or model, unless the sample or model was shown solely for informational purposes.

How is the suitability of an item checked?

It is checked against another flawless item of the same type, as well as the statements of the manufacturer or the information provided on the item itself.

How is a real defect claimed?

The buyer must inform us of any potential real defect with a precise description of it at their own expense within the legally stipulated timeframe and allow us to inspect the item. Request the form for reporting a real defect at This email address is being protected from spambots. You need JavaScript enabled to view it..

The right to claim a real defect on the item is governed in more detail by the provisions of the Consumer Protection Act.

Delivery

Goods ordered on the website will be delivered to you as soon as possible. Orders received on weekdays will be dispatched on the same or next working day (if the product is in stock). If the ordered goods are not in stock, we will inform you immediately. Delivery is handled by the Slovenian Post, usually by the next day, but no later than 3 working days from the dispatch of the goods. The delivery person will likely look for you at home in the morning; if you are not at home, they will leave a message. We reserve the right to change the contractual partner for the delivery of the shipments.

Security

The data you provide us is used for the purposes of your order. We forward your data to companies responsible for shipping packages if necessary (name, address, possibly phone for arranging delivery times). Your data will not be shared with anyone else. After delivery and once we have received your payment, access to your data is closed.

Protection of Personal Data

The provider commits to the permanent protection of all users' personal data. The provider will use personal data exclusively for the purposes of fulfilling the order (sending informational materials, offers, invoices) and other necessary communication.

User data will not be handed over to unauthorized persons under any circumstances. The user is also responsible for protecting their own personal data by ensuring the security of their username and password.

Your personal data will be encrypted during transmission over the internet. Our websites and other systems are protected with technical and organizational measures against loss, destruction, access, alteration, and dissemination of your data by unauthorized persons. Despite regular checks, it is not possible to guarantee complete protection.

Child Protection

The provider must not accept orders from anyone they know or suspect to be a child without having explicit consent from their parents or guardians.

The provider may not collect any personal data concerning children without explicit consent from their parents or guardians. Additionally, the provider must not disclose data received from children to third parties, except to parents or guardians.

The provider must not offer free access to products or services that are harmful to children.

Disclaimer

The provider strives to ensure the timeliness and accuracy of the information published on their pages. However, the properties of items, delivery times, or prices may change so quickly that the provider is unable to correct the information on the website. In such cases, the provider will inform the buyer of the changes and enable them to access the order or exchange the ordered item.

Right to Information

You have the right to free information about your data and, if necessary, to close and delete this data. If you have questions regarding the deletion, processing, or use of your data, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or send us a request by mail.

• Revocation of Consent: You have expressly consented to receive notifications during the ordering process. We would like to remind you that IKI-PRO, Luka Klančišar s.p. will strive to provide reliable and up-to-date information about the products marketed on the website.

Promotional Emails

The provider may send promotional emails to users only if the user does not expressly oppose it. Promotional emails will contain the following elements:

• they will be clearly and unambiguously marked as promotional messages,
• the sender will be clearly identifiable,
• various campaigns, promotions, contests, and other marketing techniques will be clearly marked as such. The conditions for participation in them will also be clearly defined,
• the method of unsubscribing from receiving promotional messages will be clearly presented,
• you can automatically subscribe to notifications upon ordering, but you can unsubscribe at any time at This email address is being protected from spambots. You need JavaScript enabled to view it.,
• the provider will explicitly respect the user's wish not to receive promotional messages

 

Advertising material will be sent on behalf of the company IKI-PRO, Luka Klančišar s.p. for the purpose of direct marketing. In accordance with Article 73 of the ZVOP-1, the user can at any time request in writing or by another agreed method that the personal data controller permanently or temporarily ceases to use their personal data for direct marketing purposes.

Due to the specifics of the business process and technical limitations, it is possible that you will receive an email with advertising offers and other content from the company IKI-PRO, Luka Klančišar s.p. within 15 days from the date of your cancellation (in case the email has already been sent or is in the process of being sent). We apologize in advance and ask for your understanding.

Cookies
The provider IKI-PRO, Luka Klančišar s.p. uses cookies on its websites.

Cookies are text files that are stored on the user's device when visiting and using the website. Upon revisiting the website, the provider can access the data on the user's device collected through cookies.

IKI-PRO, Luka Klančišar s.p. uses cookies to ensure better, more user-friendly, and personalized functionality and display of the website. Cookies also assist in analyzing users, recording visits (for statistical purposes), and enabling more effective advertising.

Cookies perform numerous functions – they allow tracking of website visits, facilitate various campaigns and discounts (e.g., gifts for the first 10 visitors, free shipping in certain cases), and they store information about whether you are subscribed to our newsletters, a wholesaler, or entitled to certain discounts or benefits.

Complaints and Disputes
The provider respects applicable consumer protection laws. The provider endeavors to establish an effective complaint handling system and designate a person with whom the customer can contact by phone or email in case of issues.

Complaints can be submitted via the email address This email address is being protected from spambots. You need JavaScript enabled to view it.. The complaint handling process is confidential. The provider will confirm receipt of the complaint within five working days, inform the customer how long it will take to address it, and keep them informed throughout the process. The provider is aware that a key characteristic of a consumer dispute, at least concerning judicial resolution, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also a major barrier preventing the consumer from initiating a dispute in court. Therefore, the provider strives to resolve any disputes amicably, which is also mandated by point 11 of Article 43b of the ZVPot.

For a brief explanation and simpler complaint resolution, we recommend contacting us so that we can resolve the complaint or dispute quickly.

The initiator commits to first attempt to resolve any dispute with the consumer out of court and only after exhausting all other legal options to pursue it in court.